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This Account has been suspended.

Discussion in 'Free Reseller Hosting' started by host2, Dec 7, 2017.

  1. host2

    host2 Hosting Client

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    Something strange is happening yesterday at 4:41 am morning
    my root account is suspended with this message
    [​IMG]
    the rason her : sending spam????
    idont have any any email service ..im not used any thing like that...my site has just wordpress cms without any subscrib forms or signup or any thing like that
    any help????
     
  2. Bryan

    Bryan Administrator

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    Your Wordpress or a plugin or such was hacked, or a script, or somebody guessed your account password. Your account sent out 11,000 pieces of spam.
     
  3. host2

    host2 Hosting Client

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    Opss :( i will stop all plugins and check again or can you show me where is exactly the file who sending spam?...but i need to login into cpanel to switch to maintenance mode ... My Best Rgards
     
    Last edited: Dec 7, 2017
  4. Bryan

    Bryan Administrator

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    It looks like at least one is coming from wp-content/uploads/2016/04 or such. Might not be the only one.
     
  5. host2

    host2 Hosting Client

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    I know now where is exactly the problem ...im switch to CDN now but ineed you unlock my Cpanel Account to beginning bcs i cant used my login info in suspend status
     
    Last edited: Dec 8, 2017 at 11:12 AM
  6. Bryan

    Bryan Administrator

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    Has been unsuspended.
     
  7. Fedora

    Fedora Premium Hosting Client VPS Client

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    [​IMG]
     
    host2, Jase Wolf and Bryan like this.
  8. Bryan

    Bryan Administrator

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    13 hours later and it's still sending spam.

    Account suspended again. Please let me know when you are ready to fix the problem. It will not be unsuspended again until then.
     
  9. host2

    host2 Hosting Client

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    im found 7 files like that
    [​IMG]

    in /wp-content/upload ** idont know how this files come to my site....but i get backup in my pc and scanning again... anyway keep my site down untill fix this problem
     
  10. Bryan

    Bryan Administrator

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    Yep, that definitely looks like a mailing/malicious script of some sort.
     
  11. host2

    host2 Hosting Client

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    im trying now with full clean files from official wordpress site and run it without plugins and will see...but if you can givme log script who reported about that..will help me much more
     
  12. Bryan

    Bryan Administrator

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    Not sure what you mean by the login script. Nobody reported the spam (yet), our outgoing filters caught them.
     
  13. host2

    host2 Hosting Client

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    this is scan result from last backup[​IMG]
    :(:( so... i need you to format my acount completly with (0) data remove everything and givme new login details
     
    Last edited: Dec 9, 2017 at 2:24 PM
  14. Bryan

    Bryan Administrator

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    Working on it. cPanel is being stupid.
     
  15. host2

    host2 Hosting Client

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    take your time My bro:):)
     

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