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Email messages blocked

Discussion in 'Free Shared Hosting' started by JimG, Mar 31, 2019.

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  1. JimG

    JimG Hosting Client

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    Location:
    Plano, Texas, US
    I'm still having problems and appear on at least one block/black list.
    My registrar is WSWD.net and the name servers are currently ns1/ns2/ns3/ns4.private-rack.com .
    My website host is InstaFree (dal.private-rack.com).
    I can't find any documentation that says the wswd nameserver pointers are correct or not.
    I've gone back through all the initial emails received and it appears my email client is set up correctly.
    Using dnsstuff.com free tools, a domain lookup shows all my data dedacted.
    Doing an IP lookup for my shared IP address never completes a response.
    The same is true for a reverse IP address lookup.
    Does anyone have a better tool to diagnose the rDNS issue?
     
  2. Bryan

    Bryan Administrator

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    Hi Jim,

    I hate to say, but you are going to be spinning your wheels with the rDNS. With shared hosting, in which you don't own the IP address, since it is shared by hundreds of users, your domain will not have a rDNS entry. It can't, because every IP address can only have 1 rDNS entry. You can't have hundreds of rDNS entries on a single IP.

    So the server IP (.18) sends mail for every domain on the server. That IP address has the appropriate rDNS entry, pointing to dal.private-rack.com. That is the only rDNS entry that is needed.

    So as I said a few posts ago, if the error on their end is that the rDNS entry is missing, they are completely incorrect. It has to be something else, perhaps an internal blocklist, etc. I can attempt to contact their administrator if you let me know who it is, but no guarantees. A lot of places blacklist huge blocks of IP addresses for absolutely no reason. There is no outgoing spam on any of our servers, and hasn't been for quite some time.
     
  3. JimG

    JimG Hosting Client

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    Location:
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    Bryan,
    I appreciate your comments, and the more I learn the more I understand how complicated successful email communication is these days. I'll list some domains I am blocked from below. One of the frustrating parts of this is that when messages from my @thegoodeshome.com domain are blocked, I can log into my @gmail.com and resend the messages and they go through. Know domains blocking my emails:
    @tx.rr.com
    @hotmail.rr.com
    @efji.com
    @jcpenney.com
    I've tried reaching them with no success. What are the secrets to contacting these domain administrators?
    Jim
     
  4. blueballoon

    blueballoon Hosting Client

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    Location:
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    Hi
    I had this same issue a month or so ago with Outlook based recipients eating my mail (no bounce or error, just sent to a black hole). It then started working again and now all Outlook and Yahoo (are Yahoo owned my MS now?) have bouncing my mails with 550 errors.
    Bryan's right this is getting absolutely ridiculous!
    I've contacted Outlook for what good that might do!
    Anyone else seeing this issue with Outlook?
    Thanks
    Adrian
     
    Bryan likes this.
  5. Jase Wolf

    Jase Wolf Premium VPS Client Premium Hosting Client VPS Client

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    Location:
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    Yea Yahoo is owned by Microsoft now. I'm just glad I personally have my domain email done via Zoho, always been plain sailing like using a Gmail email.

    Though there's my own friend with a Hotmail email where it takes absolutely forever to receive email from to my domain email, whilst to gmail is fine, yet another friend with a Hotmail email, never have that problem haha. Email is odd at times 乁( . ര ʖ̯ ര . )ㄏ
     
    Bryan and blueballoon like this.
  6. blueballoon

    blueballoon Hosting Client

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    Thanks Jase. MS the bane of my life! Maybe I need to look at a 3rd party email hoster - will check out Zoho.
     
    Jase Wolf likes this.
  7. Jase Wolf

    Jase Wolf Premium VPS Client Premium Hosting Client VPS Client

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    Definitely only have good things I can say about Zoho, especially with how fantastic the spam filtering is, just like Gmail, and the mobile app is absolutely fantastic. You can have 5 emails on the free plan with Zoho, I have been able to have 10 emails due to the time I started using Zoho and IMAP/POP also isn't available anymore on the free plan. But the desktop website and mobile app is really nice, very much a similar experience as Gmail.

    Only negative with hosted email is of course that if you want it connected to a forum you host or something to send whatever emails via SMTP, it probably isn't doable compared to if you have it in the same place as your site hosting. And then you do have limits as opposed to self hosted solutions.

    But personally for me, everything I use a domain email for, having it hosted by Zoho where they're fabulous with spam filtering and your site being separate from email what you possibly could receive malicious things to, definitely worth it depending on your usage :)
     
  8. Bryan

    Bryan Administrator

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    Good points all around!

    It is definitely getting crazy with the various email providers, and sometimes it changes from day to day. It's just crazy.
     
    blueballoon and Jase Wolf like this.
  9. blueballoon

    blueballoon Hosting Client

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    Location:
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    Received a reply to my error report to Outlook.com - waste of time as expected.
    I've been discussing my issue with Bryan on another thread - he's done a tweak to the system and it all seems to be working again :) Long may it last!
    Thanks to Jase for your comments and to Bryan for your continued excellent support - Best hosting service I've ever used!
     
    Bryan and Jase Wolf like this.

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